Privacy Policy
Terms of Service
Data Deletion
WhatsApp Policy
WhatsApp Business Policy Compliance
How Ping by SEAES complies with the WhatsApp Business Policy, Meta Platform Terms, and applicable messaging regulations.
Our commitment
Ping is committed to full compliance with the WhatsApp Business Policy , the Meta Platform Terms , and the WhatsApp Commerce Policy .
Opt-in and consent
Customers must obtain verifiable consent before messaging users through Ping
Our onboarding asks every new tenant to confirm they have lawful opt-in
Every broadcast goes through a consent check against the Contact table's consentStatus field
All messages must include a clear way to opt out (STOP, unsubscribe link, or menu button)
Template approval
Business-initiated conversations only use Meta-approved message templates
Ping does not bypass template rules via session windows or conversation workarounds
Categories are tagged correctly: Marketing, Utility, Authentication
Prohibited content
Ping will not process campaigns promoting:
Illegal goods or services
Tobacco, recreational drugs, or weapons
Adult content or services
Multi-level marketing or get-rich-quick schemes
Misleading, deceptive, or fraudulent claims
Political campaigning in prohibited jurisdictions
Content targeting minors with adult products
Data protection
All WhatsApp tokens stored with AES-256-GCM encryption
All Graph API calls signed with appsecret_proof
No user data sold or shared with third parties
Message content not used to train AI models
Clear data deletion process — see our data deletion page
Reporting violations
If you believe a Ping user is violating the WhatsApp Business Policy or Meta Platform Terms, report it to [email protected]
Contact
Policy questions: [email protected] [email protected]