← Ping by SEAES Last updated: 10 April 2026

Data Deletion Request

Request removal of your personal data from Ping by SEAES. Deletions are processed immediately and confirmed with a tracking code.

Three ways to delete your data

1. Disconnect from Ping (self-service)

If you are a Ping customer, the fastest way is to open Ping → Dashboard → Ads → Setup and click Disconnect. This immediately wipes your encrypted Meta token. To also delete your contacts and messages, cancel your subscription from the Settings page — your data is retained for 30 days for export, then deleted.

2. Revoke from Facebook (automatic)

If you revoke Ping from your Facebook Business Integrations settings, Meta automatically notifies us via a signed callback and we delete your data across all tenants on our servers. No action required on your end.

3. Manual request (for non-Ping users whose data is in our system)

If you are not a Ping customer but your phone number or email appears in our database because a Ping customer uploaded your contact, you can submit a deletion request directly below. We will delete every row matching your phone number or email across all tenants.

WhatsApp phone number (with country code) Email address Type DELETE MY DATA to confirm

Provide at least one of phone or email. Exact phrase is required to prevent accidental submissions.

Submit deletion request

What gets deleted

• Your profile (name, email, phone, display name, tags, notes)
• Your message history across all conversations stored for the requesting user
• Any attribution records linking you to ad campaigns
• Any custom audience entries referencing your contact

What may be retained

• Billing records — retained 8 years per the Indian Income Tax Act (applies to Ping account holders, not to contacts)
• Audit logs — your contact ID appears in a 90-day security log for abuse detection, then deleted
• Aggregated, anonymized analytics — cannot be linked back to you

Processing time

Automated deletions (Facebook revoke, in-app disconnect, manual form above) complete within 60 seconds. Manual email requests are completed within 30 days per DPDP Act / GDPR requirements.

Status lookup

If you have a confirmation code from a previous request, enter it below to check status:

Confirmation code Check status

Contact

For any data deletion question not covered here: [email protected]